Support level

Your production deserves the right continuity. We service it efficiently.

Diffractis provides technical and functional resources, which can support the day-to-day operations of banking platforms such as globus/t24 and Triple’A.

As some of our clients only require support for a few hours a year, others prefer to perform routine actions themselves but use us to make major changes, the advantage of using our support services is that our clients do not need to build a large and specialized application team but could instead leverage off a centralized pool of qualified resources on request at any time.

Our dedicated support team composed of product specialists, could be deployed full time on-site or remotely with prompt on-site intervention, following a strict Service Level Agreement, and would perform tasks such as ensuring the availability of the application, monitoring the close of business batch, execution of external interfaces, repair system outages, and answer end-user support questions.

For emergency technical support, our help desk is available 24 hours a day, every day of the year.

  • Support level